Reopening of the Heuvelland Visitors Centre - measures

We have moved mountains.
And after a long silence...
We are pleased to welcome you back!

The Heuvelland Visitors Centre is once again open for business.
Extra measures have been taken to ensure the safety of both our visitors and our staff.

The most important safety measures:

  • Stay at home if you are not feeling well or was recently in contact with someone who has had the COVID-19 virus.
  • Keep a distance of 1.5 metres from other visitors and follow the one-way routes marked on the floor with arrows and in various colours.
  • Follow good hand hygiene practices. Disinfect your hands before entering the visitors centre and again when leaving.
  • If possible, make all payments electronically with your bank or credit card.
  • With groups, only one person should approach the information desk; other members of the group should wait outside.
  • Use of the lift is only for people who have mobility difficulties!

COVID guidelines for visits to the Heuvelland Visitors Centre

When you arrive on the Sint-Laurentiusplein, the member of staff in the chalet will explain the new procedures for your visit to the centre.

Your visit to the Heuvelland Visitors Centre has been divided up into three different parts:

FREE INFO: FOLLOW THE ORANGE ARROWS TO THE ENTRANCE PORCH OF THE CHURCH

Inside the entrance porch to the church there is an info-stand with various free brochures and flyers about our region: the Heuvelland 2020 magazine, Finding Your Way in Heuvelland 2020, Westhoek pocket guides, wine brochure, etc.
A maximum of 4 people are allowed at the info-stand at any one time.
Please disinfect your hands before entering and follow the one-way route as indicated.

EXHIBITIONS IN THE VISITORS CENTRE: FOLLOW THE RED ARROWS

The red arrows mark the one-way route leading the exhibitions 'War and Landscape' (1st floor) and 'Café Pax' (2nd floor). These exhibitions can both be visited free of charge. Please check first with the member of staff in the chalet that there is enough room in the centre for you to enter safely.
A maximum of 10 people are allowed in the exhibition areas at any one time.
Maximum visit time: 30 minutes.

The member of staff will issue each visitor with an entrance ticket, which must be returned at the end of the visit.
These entrance cards will be hygienically disinfected before being reissued to new visitors.

INFORMATION DESK INSIDE THE VISITORS CENTRE: FOLLOW THE GREEN ARROWS

A maximum of 4 people are allowed in the desk area at any one time.
Staff at the desk can help you with:

  • Answers to tourist questions about our region.
  • The purchase of maps (walking, cycling and car routes, etc.) and regional products.

The desk members of staff will be protected by a plexiglas screen.
If possible, make all payments electronically with your bank or credit card.
Please think of other visitors who are waiting and keep your visit as short as possible.

Visits to Bayernwald and the Kemmel Command Bunker

Bayernwald and the Kemmel Command Bunker are currently closed.
Both sites are being made safe for visits in keeping with the COVID-19 regulations.